"I received exemplary service from Johnson Septic Service. Frank supported our routine septic pump service. He was friendly and thorough. It was a pleasure chatting with him. He went above and beyond by back flushing our tank a few times to ensure the job was completed sufficiently. Highly recommended!!"
"Mark Johnson and Johnson Sceptic Services are the best! We recently bought a 30 year old family home. Soon after we moved in we started having some sceptic issues. I called and interacted with at least 6 other companies, however none of them came close to the knowledge, patience, and expertise of Mark. Multiple firms sent significantly lower bids for the job without even coming to look at the job site just to try and win the business. One company recommended we cut down 2-3 large oak trees that are beautiful and probably over 100 years old, another company didn’t even discuss the job but just walked around our lot talking about the view, and no one else gave us the option of a pipe and gravel sceptic field which lasts longer and is much better for our sceptic system with all of the mature trees around our sceptic field area.
Mark set himself apart not only before the job but during and after as well. He came out and spent at least an hour with me educating me on the job at hand. He explained to me a detailed price breakdown for the job and discussed how if he over estimates the number of loads needed for the job he would reduce the price or if he underestimated he would not come back to charge me more. Other companies had significant price increases for extra number of loads in the fine print making it hard to understand true cost of the project. During the job these guys worked hard and nonstop. It took them two days to complete my sceptic field replacement (800 SF field, 5-6 ft deep with about 20 dump truck loads in and out). The only time they stopped working was when I was being annoying and had a question about the project. They worked through rain and got the job done as it was just before Thanksgiving so Mark wanted to make sure our project was complete and clean before a slew of family descended on our household.
Then this past weekend Mark proved his professionalism, integrity, and customer service excellence one step further. We’ve been having a breaker continue to trip that runs the sump pump for the sceptic system. I texted Mark around 9:30-10pm on Saturday night when it had tripped yet again. I was pretty frustrated as we just spent a lot of time and money on the field and I was worried we had a different problem now. Mark said he would come look at the pump in the morning, and I told him I’d be gone from 9:30am-noon at church. He was at my house by 8am. Checked the pump (which was fine) and spent 15 mins explaining to me that the electrical breaker was probably the problem as it is normally a 15amp breaker and pumps usually need 20amp breakers. He explained in detail what I needed to communicate to an electrician (who had missed this issue in the past) on how to fix the problem long-term and how to put a bandaid on it short-term.
Needless to say we are beyond pleased that we chose Mark and his crew to help us with our sceptic field. If you are going back and forth between choosing another company and Johnson Sceptic Service, do yourself a favor and just pick Mark and save yourself the time. I spent 2 months researching and getting quotes from other companies and I wish I had called my best friend about it prior. After Mark completed the our job I went to lunch with my friend and he told me they used Mark for their sceptic field on their custom home build and Mark was by far the best subcontractor that set foot on his property throughout their entire build. Seems to be a running theme for them, excellence in work and customer service.
Thank you Mark, your quality work, honesty in business, and customer care gives me hope for our world moving forward."
"Mark and his team were wonderful to work with. No one wants to spend money on things like septic repairs but with Mark you know you’re getting quality work and he’s not going to overcharge you. His team showed up bright and early and we’re in and out in 1 day and gone by noon. He also answered every question we asked and never made us
Feel like a nuisance. Can’t recommend them enough!"
"I highly recommend Mark Johnson and his company, Johnson Septic. Dealing with septic issues is never pleasant due to the obvious urgent nature of most calls, but Mark and his crew are nothing but fantastic. Mark has helped me for many years and he is always extremely responsive. Ten years ago he replaced my drain field and it was a very easy process for me. He had to move the field and install an alarm, but he explained everything clearly. A few years ago, the alarm went off at 8 pm. I called Mark immediately and he answered my call. He FaceTimed with me and walked me through the necessary steps to fix the issue until he could arrive the next morning. Again, he fixed the issue quickly. Most recently, I was again having an issue and thought it was my plumbing on a Friday. I called a plumber and Mark, just in case it was a septic issue. Luckily, the plumber arrived and was able to speak to Mark about the issue. This again was a simple fix because someone had unplugged the septic system when I had work done on my house. Although the problem was simple, Mark and his crew were at my house early Monday morning. He wanted to personally make sure my system was working properly. I am very grateful to Mark for his expertise and professionalism. But, just as importantly, Mark is calm during all of my septic issues. He is patient with me and explains exactly what is going on and always reassures me that I will not have sewage in my house. Thank you Mark for all you and your crew do to keep my septic system working properly. I highly recommend Johnson Septic! They are truly the best!"
"Incredible experience with Johnson's Septic! Mark was extremely knowledgeable, explained everything in great detail, and worked super efficient to fix our issue. Not only did he address adding a riser that we asked, but also caught a few things that another company had missed and could cause issue in the future. I can't recommend him & his crew enough, and will definitely use them moving forward for all of our septic needs."
"I was in desperate need of having my septic tank emptied as it was backing it up into my house, they were able to schedule me right away. They were friendly, courteous, efficient and extremely reasonable pricing. I cannot recommend them enough and I will most definitely be using them from now on."